Privacy Policy

1. Who We Are

Brand Ambassadors, Inc. is a professional event staffing and brand representation agency headquartered in Miami Beach, Florida, operating across 200+ markets throughout North America. We connect brands with professional event staff, trade show professionals, and brand ambassadors for live activations, trade shows, sampling programs, and experiential marketing campaigns.

Our website is located at www.brandambassadors.com. Our talent registration platform is located at brandambassadors.staffconnect-app.com and is operated by a third-party provider, StaffConnect. Please review StaffConnect's privacy policy separately when registering through that platform.

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and message content when you submit a quote request or contact form
• Business name, event details, and staffing requirements when you inquire about our services
• Resume, work history, availability, photos, and personal details when you apply to join our talent network through StaffConnect

Information collected automatically:

• IP address, browser type, device information, and pages visited when you use our website
• Cookies and similar tracking technologies used to improve site performance and analyze traffic
• Analytics data collected through Google Analytics or similar tools

Information from third parties:

• If you connect with us through social media platforms, we may receive information consistent with your privacy settings on those platforms
• Referral information if you were directed to our site from a partner or affiliate

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests, service inquiries, and general questions
• Match qualified event staff and brand ambassadors with client opportunities
• Process and manage staffing placements and event logistics
• Send operational communications related to events, scheduling, and assignments
• Send marketing communications about our services (you may opt out at any time)
• Improve our website, services, and talent matching processes
• Comply with legal obligations and protect our legal rights
• Analyze website usage and traffic to improve user experience

We do not sell your personal information to third parties. We do not use your information for purposes beyond what is described in this policy without your consent.

4. How We Share Your Information

Brand Ambassadors shares information only in the following circumstances:

• With clients: When you are placed as a brand ambassador or event staff member, relevant professional information (name, experience, photos) is shared with the client brand for that specific engagement.
• With service providers: We work with trusted third-party vendors who help us operate our website and business, including our talent management platform (StaffConnect), email marketing tools, and analytics providers. These vendors are contractually required to protect your information.
• For legal compliance: We may disclose information when required by law, court order, or to protect the rights and safety of Brand Ambassadors, our clients, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining business records, complying with legal obligations, and resolving disputes.

• Client and prospect inquiry data is retained for 5 years following last contact
• Talent network profiles are retained for 7 years following last activity
• Website analytics data is retained according to the retention settings of the analytics platform in use

6. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, analyze traffic, and support marketing efforts. We use the following types of cookies:

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics). This data is aggregated and anonymous.
• Marketing cookies: Used to deliver relevant advertising and track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings or through the cookie consent tool on our website. Note that disabling certain cookies may affect site functionality.

7. Your Privacy Rights

Depending on where you are located, you may have specific rights regarding your personal information. These may include:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of marketing communications at any time
• The right to opt out of the sale or sharing of your personal information (we do not sell personal information)
• The right to data portability in certain circumstances

California residents have additional rights under the CCPA and CPRA — see Section 13 below. To exercise any of your privacy rights, please contact us at sara@brandambassadors.com. We will respond to verified requests within 45 days.

8. Security

Brand Ambassadors takes reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a person under 18, please contact us immediately at sara@brandambassadors.com and we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites, including our talent registration platform (StaffConnect) and social media profiles. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

13. California Privacy Rights (CCPA/CPRA)

This section applies specifically to residents of the State of California and supplements the information in our general Privacy Policy above. Brand Ambassadors, Inc. is committed to compliance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

13.1 Categories of Personal Information We Collect

In the past 12 months, Brand Ambassadors has collected the following categories of personal information from California residents:

13.2 Your California Privacy Rights

13.3 Do Not Sell or Share My Personal Information

Brand Ambassadors does not sell your personal information. We do not share your personal information with third parties for cross-context behavioral advertising purposes. If you wish to formally submit a Do Not Sell or Share request, please use one of the options below:

13.4 How to Submit a Privacy Request

California residents may submit any privacy rights request through any of the following methods:

We will verify your identity before processing any request to protect your information. We will respond to verified requests within 45 days. If we need additional time, up to 90 days total, we will notify you of the extension and the reason. You may designate an authorized agent to submit a request on your behalf.

13.5 Financial Incentives

Brand Ambassadors does not offer financial incentives in exchange for the collection, sale, or retention of personal information.

13.6 Shine the Light

California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. Brand Ambassadors does not disclose personal information to third parties for their direct marketing purposes. Contact us at sara@brandambassadors.com with any questions.